How do I communicate with people who are blind/visually impaired?

Speak to the individual when you approach him or her.

If the person does not extend their hand, verbally communicate a welcome.
State clearly who you are; speak in a normal tone of voice. There is no need to shout.
When conversing in a group, remember to identify yourself and the person to whom you are speaking.
If you have met before, state the context of the previous meeting to jog the person's memory.
Talk directly to the person and not through a third party, directing your voice towards, and not away from, him or her.
Never touch or distract a service dog without first asking the owner.
Let the person know if you move or need to end the conversation. Tell the individual when you are leaving.
Do not attempt to lead the individual without first asking; allow the person to hold your arm and control their own movements.
If giving directions, do so clearly.
If you are offering a seat, gently place the individual's hand on the back or arm of the chair so that they can locate it.
Clear paths of obstacles. Entrances, exits, circulation routes, bathrooms, rest areas and work areas should be kept free of unnecessary obstructions.
If circulating memos or written documents to employees or colleagues within the workplace, large print, voice mail or an inexpensive tape recorder can be used. Emails can also be accessed if the person has use of a computer software package for screen reading, or magnification to enlarge the text.
As with all types of disability, someone should be assigned to assist a person who is blind or visually impaired in the event of an emergency.

Wednesday, 2 July 2008